We don’t guarantee that we will receive your returned item and you are only eligible for returns and refunds if the return is received by us.THIS… is a lost art. If you are shipping an item with value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. In cases where we have determined we are not at fault, shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If approved for a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should contact us at before taking any other action. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the original purchaser will need to contact directly. Please provide the original gifter's contact information in your correspondence. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
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com and we will provide you with instructions on how to return the item and receive an exchange if it is available. If you need to exchange it for the same item, send us an email at Contact Adventure-Emporium.
We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items are not eligible for returns or refunds.
If you’ve done all of this and you still have not received your refund, please contact us at items (if applicable) Contact your bank. There is often some processing time before a refund is officially posted.Contact you credit card company, it may take some time before your refund is officially posted.Most payment providers have additional processing time when processing payment refunds. If you have been approved for a refund and have yet to receive it, follow these steps: If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refer to the payment provider for additional details and processing time. Once your return is received and inspected, a final confirmation email of the return will be sent to you. At this time, you will be notified of approval/rejection of your return, along with any restocking/damaged item/etc fees. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) In the instance your order has manufacturing issues or missing pieces, please do not send your purchase back to the manufacturer unless instructed to do so. Returns must have a valid order number associated with them, along with matching contact information. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Trading Card Game sealed products (such as booster boxes, booster packs, etc) are unable to be returned in any instance. Several types of goods are exempt from being returned. Opened or resealed products are not eligible for returns under normal circustances. To be eligible for a return, all item(s) must be unused and in original condition. All returns must be initiated within 30 days of receipt in order to be eligible.
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